“More and more drivers are realising they have a choice,” said Monica Hughes, Director at Shield Accident Management. “When an accident isn’t your fault, you don’t have to go through your insurer and suffer the consequences. We’re here to make sure everything is handled properly, professionally, and at no cost to the driver.”
Based in Moy, Co. Tyrone, Shield Accident Management provides a comprehensive, end-to-end accident support service covering all of Northern Ireland. From 24/7 vehicle recovery and like-for-like replacement vehicles, including PSV taxis and light commercial vehicles, to legal support and full insurance claims handling, Shield removes the stress from collisions.
All services are offered free of charge to the driver, as Shield recovers its costs directly from the third-party insurer.
A Local Approach to Accident Management in NI
Founded to bring a more empathetic and efficient model of accident support to Northern Ireland, Shield offers drivers an alternative to the often impersonal and costly route through traditional insurance channels.Through partnerships with approved garages and solicitors P. Haughey & Co., Shield also facilitates quality repairs and fast-tracked medical support, ensuring customers receive both practical and personal assistance.
Raising Awareness with Sheila the Hedgehog
Central to Shield’s recent public campaign is Sheila the Hedgehog—a handcrafted, soft-hearted puppet introduced in the “Bringing Calm to Collisions” campaign. Sheila serves as the company’s new mascot, embodying Shield’s mission to deliver calm, clarity, and care at what can be one of the most stressful moments in a driver’s life.“Sheila represents what Shield is all about,” said Hughes. “A calm, reassuring presence when things feel overwhelming. People love her, and she’s helping spread the word that there’s a better way to handle accidents.”
Digital Support Through the Shield App
Further enhancing customer experience is the Shield app, available on both iOS and Android. The app allows users to document accident details, upload photographs, and contact the Shield team instantly. Monthly competitions and informative content add a layer of engagement and preparedness for drivers throughout the region.Real Stories, Real Results
In one notable case, a Belfast taxi driver named Tom found himself off the road after a collision. Within 24 hours of contacting Shield, he was back at work in a fully licensed replacement taxi—while his damaged vehicle was already undergoing repairs. “Without Shield, I’d have lost days of income,” said Tom. “Instead, I didn’t miss a shift.”Post-Accident ChecklistShield encourages drivers to follow five essential steps after a collision:
- Ensure personal safety and check for injuries
- Exchange details with the other driver
- Take photos of the scene and damage
- Collect witness information
- Call Shield Accident Management at 0800 066 2909
Tel: 0800 066 2909
Website: https://shieldaccidentmanagement.com
App: Available on iOS and Android
About Shield Accident Management Shield Accident Management is a Northern Ireland-based company offering no-cost, full-service support to drivers involved in non-fault road traffic accidents. Services include vehicle recovery, accident repairs, replacement vehicles, legal help, and insurance liaison. The company is available 24/7 to provide immediate and ongoing assistance.